Common issues

I've not received a link to the free music download available through the Reflection app.

It seems some customers had their email link blocked (probably by an overly enthusiastic spam filter.) If you entered your email through the app, but did not receive a link, please email us from the same address you entered into the app.

Please note: The download is available until February 28th only to people who have purchased the app. The app is not available as a free download to anyone who has purchased the album.

If you have never been offered the free download, please make sure that you have updated the app to the latest version. Once it has updated, run it and you should see a prompt for the free music download.

Why does the youtube video of Scape have more buttons and elements?

First of all, well spotted! Don't worry, you've got the same version that's in the video. Scape reveals its elements, moods and other features very gradually. The more you use it, the more you'll see. We've done that for a good reason - it's rather overwhelming to get all the sounds at once, and we found it's a more enjoyable experience this way. It takes time to get to know a sound, and where to place it.

The app continues to play in the background

All of our apps have been designed to play in the background. If you are running Scape, you can stop the audio at any time using the pause button, or by returning to the main menu.

If you are using Bloom, Bloom HD, Trope or Air, please set Multitasking to 'Off' if you don't want background audio. For Bloom 3.0+ this setting is called "Play in background".

What's the difference between Bloom and Trope?

Bloom is played by tapping on the screen and triggering individual bell-like notes. Trope is played by moving your finger around the screen, creating more sustained notes. The sound gets brighter going from left to right, and more 'pure' as you move up or down away from your original position.

What do Bloom and Trope's moods do?

Each mood is assosciated with a different colour scheme, key and mode.

The App crashes on startup

Try restarting the device. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off. To turn the device back on, press and hold the Sleep/Wake button until the Apple logo appears.

Anything other issues

Email technical support: